Question 1

What types of stair parts do you sell?

Accepted Answer

We carry a full range of stair components including iron balusters, wood balusters, handrails, newel posts, treads, risers, fittings, and accessories. Our catalog includes over 384 products across all major categories.

Question 2

What wood species are available?

Accepted Answer

We offer Red Oak, Poplar, Maple, Primed, and MDF. Red Oak is the most popular choice for stain-grade projects, while Poplar and Primed options are ideal for paint-grade installations.

Question 3

What iron baluster finishes do you offer?

Accepted Answer

Our iron balusters are available in Satin Black, Oil Rubbed Bronze, Antique Bronze, and other finishes. Satin Black is our most popular finish and pairs well with most wood species and stain colors.

Question 4

How do I choose the right baluster height?

Accepted Answer

Standard baluster heights are 32"–34" for rake (stair) sections and 38"–42" for level (balcony) sections. Measure from the floor to the top of the handrail, then subtract the height of the shoe or fitting to determine the correct baluster length.

Question 5

Do your products meet building code requirements?

Accepted Answer

Our products are designed to meet IRC residential building code standards. However, local codes vary by municipality — we always recommend consulting your local building inspector for specific requirements in your area.

Question 6

Do you offer contractor or trade pricing?

Accepted Answer

Yes. Our pricing is visible on the website — no account or login required. For large or bulk orders, additional discounts may be available. Call us at (610) 443-2250 or email info@cms.buyrailparts.com for a project quote.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, American Express, and Discover through our secure Stripe checkout.

Question 8

Can I get a quote for my project?

Accepted Answer

Absolutely. Email info@cms.buyrailparts.com or call (610) 443-2250 with your material list and we'll put together a detailed quote. We typically respond within 1 business hour.

Question 9

Is there a minimum order?

Accepted Answer

No minimum order required. You can order a single piece or thousands — we're happy to help with projects of any size.

Question 10

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 48 hours of purchase at no charge. After the 48-hour window, cancellation fees may apply. See our Cancellation Policy for full details.

Question 11

How long does shipping take?

Accepted Answer

In-stock items typically ship within 3–5 business days. Lead times vary for custom or built-to-order items. Estimated lead times are provided on product pages but are not guaranteed.

Question 12

Do you offer local pickup?

Accepted Answer

Yes. Pickup is available at our Whitehall, PA location by appointment. Call (610) 443-2250 to schedule a pickup time.

Question 13

How are stair parts packaged for shipping?

Accepted Answer

All items are carefully boxed and padded. Iron balusters are individually wrapped. Longer items like handrails and treads ship in specialty packaging designed to prevent damage in transit.

Question 14

What if my order arrives damaged?

Accepted Answer

Report any damage within 14 business days of delivery by emailing support@cms.buyrailparts.com with photos and a description of the issue. Each claim is reviewed on a case-by-case basis.

Question 15

What is your return policy?

Accepted Answer

We accept returns on non-wood, in-stock items within 14 days of delivery. Items must be in original packaging, unaltered, and in resaleable condition. A 30% restocking fee applies and the buyer is responsible for return shipping. See our full Returns & Refunds page for details.

Question 16

What items cannot be returned?

Accepted Answer

Custom orders, built-to-order products, sale or promotional items, and any products that have been altered or modified cannot be returned.

Question 17

How long do refunds take?

Accepted Answer

After we receive and inspect your return, approved refunds are processed to your original payment method. Please allow several business days for the credit to appear on your statement.

Question 18

Do you offer installation services?

Accepted Answer

Yes, we offer installation services in the Lehigh Valley, PA area. We are actual stair builders with 39 years of experience — not just an online retailer. Contact us for a consultation.

Question 19

Do you have installation guides?

Accepted Answer

Our team of experienced stair builders is available to walk you through any installation question. Contact us by phone or email and we'll guide you through the process step by step.

Question 20

How can I contact you?

Accepted Answer

Phone: (610) 443-2250 (Mon–Fri 8am–5pm, Sat 9am–1pm EST). Email: info@cms.buyrailparts.com. Or use the contact form on our website.

Quick Links

Company

Product Catalogs

Iron Baluster Catalog

Wood Products Catalog

Helpful Guides

We're Here to Assist

Frequently Asked Questions

Products & Materials

Ordering & Pricing

Shipping & Delivery

Returns & Refunds

Installation & Support

Still Have Questions?